Privacy Policy

Revitalize Resprays Group Ltd (“we”, “us”, “our”) is committed to protecting and respecting your privacy. This policy explains how we collect, use, store, and protect your personal data when you use our website, request a quote, or engage our services.

We are registered in England and Wales. Our registered address is Unit 1a, 88–90 Wilton Street, Denton, Manchester, M34 3NH.

1. Information We Collect

We may collect the following personal data when you interact with us:

• Quote request forms — your name, email address, phone number, address, and details about your project (e.g. kitchen size, colour preferences, photos).
• Style quiz & funnel — your design preferences, room details, and contact information submitted through our interactive quiz.
• Contact forms & enquiries — any information you provide when contacting us by email, phone, or through the website.
• Technical data — IP address, browser type, device information, and browsing behaviour collected automatically when you visit our website.
• Payment information — payment details processed securely through our third-party payment provider. We do not store full card details.

2. How We Use Your Information

We use your personal data for the following purposes:

• Providing quotes — to prepare and deliver accurate quotations for our respraying services.
• Service delivery — to schedule, manage, and complete your project, including follow-up communications.
• Marketing — with your explicit consent, we may send you promotional emails about our services, seasonal offers, or before-and-after galleries. You can unsubscribe at any time.
• Website improvement — to analyse how visitors use our site and improve the user experience.
• Legal obligations — to comply with applicable laws, regulations, and legal processes.

The legal bases for processing your data under UK GDPR include: your consent, performance of a contract, our legitimate interests (e.g. improving our services), and compliance with legal obligations.

3. Cookies

Our website uses cookies to enhance your experience and help us understand how the site is used. By continuing to browse our site, you consent to the use of cookies in accordance with this policy.

Essential Cookies

These are necessary for the website to function correctly. They enable core features such as navigation, form submissions, and security. They cannot be disabled.

Analytics Cookies

We use Google Analytics to collect anonymised data about how visitors use our website, including pages visited, time spent, and referral sources. This helps us improve our site and services.

Marketing Cookies

We use the Meta (Facebook) Pixel (ID: 890975066938430) to measure the effectiveness of our advertising, deliver relevant adverts, and build audiences for future campaigns. This pixel may collect data about your browsing activity on our site.

Preference Cookies

These remember your choices (such as cookie consent preferences) to provide a more personalised experience.

You can manage your cookie preferences at any time through your browser settings or by using the cookie banner on our website.

4. Data Sharing

We will never sell, rent, or trade your personal data to third parties. We may share your information with:

• Payment processors — to securely process transactions related to our services.
• Analytics providers — Google Analytics and Meta, as described in the Cookies section above. Data is anonymised or pseudonymised where possible.
• Legal authorities — if required by law, regulation, or legal process.

All third-party providers are required to process your data securely and in accordance with UK GDPR.

5. Data Retention

We retain your personal data only for as long as necessary:

• Quote enquiries — retained for up to 12 months if you do not proceed with a booking.
• Customer records — retained for 6 years after completion of your project to comply with tax and legal obligations.
• Marketing data — retained until you withdraw consent or unsubscribe.
• Website analytics — anonymised data is retained for up to 26 months.

When data is no longer needed, it is securely deleted or anonymised.

6. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation, you have the following rights:

• Right of access — request a copy of the personal data we hold about you.
• Right to rectification — ask us to correct any inaccurate or incomplete data.
• Right to erasure — request that we delete your personal data where there is no compelling reason to continue processing it.
• Right to data portability — request your data in a structured, commonly used, machine-readable format.
• Right to object — object to the processing of your data for direct marketing or where processing is based on legitimate interests.
• Right to restrict processing — ask us to limit how we use your data in certain circumstances.
• Right to withdraw consent — where processing is based on consent, withdraw it at any time without affecting prior processing.

To exercise any of these rights, please contact us using the details below. We will respond within one month.

If you are not satisfied with our response, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk.

7. Contact Us

For any data protection enquiries or to exercise your rights, please contact us:

8. Updates to This Policy

We may update this privacy policy from time to time to reflect changes in our practices or legal requirements. Any changes will be posted on this page with an updated “Last updated” date.

We encourage you to review this policy periodically. Where changes are significant, we will make reasonable efforts to notify you directly.