1. Who We Are

This privacy policy applies to Revitalize Resprays Group Ltd, registered in England. Our registered address is Unit 1a, 88-90 Wilton Street, Denton, Manchester, M34 3NH. For any questions about this policy or your personal data, you can contact us at info@revitalizeresprays.co.uk or call 07384 574225.

2. What Data We Collect

We may collect the following personal data:

Identity data: your name, as provided when you contact us or request a quote.
Contact data: your email address, phone number, and postal address.
Project data: details about your property and the respray services you are interested in (e.g., number of kitchen doors, preferred colours).
Technical data: IP address, browser type, operating system, and browsing behaviour on our website, collected via cookies and similar technologies.
Marketing data: your preferences for receiving marketing communications from us.

3. How We Collect Your Data

We collect data through:

Our website contact forms and quote request tools
Direct communication via phone, email, or in person
Automated technologies such as cookies when you visit our website
Third-party advertising platforms (see section 6 below)

4. How We Use Your Data

We use your personal data for the following purposes:

To provide you with a quotation for our services
To carry out the respray services you have contracted us for
To communicate with you about your project
To send you marketing communications where you have consented
To improve our website and services
To comply with legal obligations

The legal bases for processing your data under UK GDPR are: performance of a contract, legitimate interests (improving our services and marketing), consent (for marketing communications and cookies), and legal obligation.

5. Cookies

Our website uses cookies to enhance your browsing experience and to analyse website traffic. The types of cookies we use include:

Essential cookies: required for the website to function correctly. These cannot be disabled.
Analytics cookies: help us understand how visitors use our website so we can improve it.
Advertising cookies: used to deliver relevant advertisements and track campaign performance (see section 6).

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of our website.

6. Meta (Facebook) Pixel

Our website uses the Meta (Facebook) Pixel, Pixel ID 890975066938430, to measure the effectiveness of our advertising campaigns and to deliver targeted advertisements to users on Facebook and Instagram. The Pixel collects data about your browsing behaviour on our website, including pages visited and actions taken (e.g., submitting a quote request).

This data is shared with Meta Platforms Ireland Ltd and processed in accordance with Meta's Privacy Policy. You can opt out of personalised advertising from Meta by adjusting your Facebook ad settings.

7. Data Sharing

We do not sell your personal data. We may share your data with:

Service providers: such as website hosting providers, email services, and payment processors who act as data processors on our behalf.
Advertising platforms: Meta (Facebook/Instagram) for advertising purposes as described above.
Legal authorities: where required by law or to protect our legal rights.

8. Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Quote enquiry data is retained for up to 24 months. Customer project data is retained for up to 7 years to comply with accounting and tax obligations. Marketing consent records are retained until you withdraw consent.

9. Your Rights Under UK GDPR

Under the UK General Data Protection Regulation, you have the right to:

Access your personal data (a "Subject Access Request")
Rectify inaccurate or incomplete data
Erase your personal data ("right to be forgotten")
Restrict the processing of your data
Object to the processing of your data
Port your data to another service provider
Withdraw consent at any time where processing is based on consent

To exercise any of these rights, please contact us at info@revitalizeresprays.co.uk. We will respond within 30 days.

10. Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our website uses SSL/TLS encryption to protect data in transit.

11. Changes to This Policy

We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "last updated" date. We encourage you to review this policy periodically.

12. Complaints

If you are unhappy with how we have handled your personal data, you have the right to lodge a complaint with the Information Commissioner's Office (ICO): ico.org.uk/make-a-complaint.

13. Contact

Revitalize Resprays Group Ltd
Unit 1a, 88-90 Wilton Street
Denton, Manchester, M34 3NH
Email: info@revitalizeresprays.co.uk
Phone: 07384 574225